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Questions and Answers

SHIPPING

Currently we ship to Canada and USA.
All items ship via Canada Post.
Canada Shipping (approximately 5 business days).

RETURNS & REFUNDS

If you are not satisfied with our products, you may return your order within 5 days of receipt.

Please note that:
In the unlikely event that your purchase is damaged in the post, please contact us as soon as you receive your order with your order details, and a picture of the damaged good, and then we will instruct you how to send it back to us paying the shipping expenses, and after we check it, we will refund via PayPal (item price and shipping costs).
Any product used will not be accepted.
Please contact us, before any returns, and within 5 days of receipt of the damaged product.

In the unlikely event that your purchase is lost in the post, we will replace it.
An item is considered ‘lost’ if you have not received it within 6 weeks of shipment.

HOW CAN I CONTACT YOU IF I HAVE ANY QUESTIONS?

Please feel free to contact us for any reason, using the methods below:

The Contact Form

Email

Facebook Messenger

HOW SHOULD I TREAT MY CANDLES?

It’s not a baby or a new pet, but It needs some handling to give its best!

Remember: burn your candle for at least 2 hours for the first time to make sure that you will have a good melt pool and ensure better future burning.

As for every container candle, Myrenia candles would work better if you don’t burn them more than 3 hours at a time.

Wooden wicks are wonderful, but like fireplaces they produce unique flames that some times need some boost. You might need to relight your candle, and after that you can again enjoy its wonderful ambience.

Make sure to  trim your wick before burning to make sure that you have a nice burning experience.

WHAT ARE SOY CANDLES?

Soy candles are made from wax that is derives from non GMO soy beans, they are 100% natural, ecological, burn better, slower, and last more than usual candles. All our fragrances are of the highest quality and elegance.  All our supplies are Vegan and Kosher certified,

We use for our candles unique tube wooden wicks that are made from sappy trees and sourced from Forest Stewardship Council (FSC)-certified mills in the USA.

This wooden wick is an innovative next generation wick that creates a soothing and relaxing ambience, almost like experiencing the cosiness of a crackling log fire.

(Pat. www.lumetique.com/patents)

DO YOU PERFORM ANY ANIMAL TESTING?

NEVER!

We are morally and ethically against it.

We also have the fortune to have an animal as a member of our family so our love for him doesn’t allow us to practice, promote, or support animal testing.

SAFETY

Dancing flames can be mesmerizing but there are still dangerous.
Here are some safety guidelines:

Never leave a burning candle unattended.
Place candles on a stable, heat-resistant surface away from anything flammable.
Do not burn candles in a draft.
Keep candles out of reach of children and pets.

DO YOU MAKE ALL YOUR PRODUCTS ?

In Myrenia Scented Creations you will find a big variety of handmade unique products.

We love scents and everything around them.

We love making hand poured candles, home fragrances and creations to “Scent…your troubles away”.